HP 1Y PICKUP AND RETURN NB ONLY SVC

Our Price:
$10.75 CAD
Special Order
Shipping Weight: 0.01 lbs
SKU #: (441744)
Mft. Part #: UW520E
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Specifications
Brand Name    HP
Manufacturer    Hewlett-Packard
Manufacturer Part Number    UW520E
Manufacturer Website Address    www.hp.com/ca
Marketing Information   

This value-priced HP Care Pack solution provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair centre; and return of the operational unit to you. In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop device
Product Supported    HP Notebook
Product Type    Service
Provided Support    Remote Diagnostic
Configuration
Phone Support
Service Availability    9 x 5
Service Availability Days    5
Service Availability Hours    9
Service Characteristic    Parts & Labor
Service Description    9x5
Service Details   

Remote problem diagnosis and support:

  • HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution

    • Repair centre services:

  • For issues that cannot be resolved remotely, an HP-authorised representative at an HP-designated repair centre provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary
  • Your coverage includes all required parts and materials

    • Pick-up by HP:

  • An HP-authorised courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility

    • Return shipment:

  • An HP-authorised courier returns the repaired or replaced equipment to your location
  • Return shipment is by first-class ground transportation and usually takes between 3 and 7 days
  • You may request accelerated delivery for the actual additional cost of the shipment

    • Standard business hours coverage:

  • Service is available 8.00am - 5.00pm Monday to Friday, excluding holidays

    		•
    Service Duration    1 Year
    Service Location    Service Depot
    Service Main Type    Maintenance
    Service Name    Care Pack Pick-Up & Return Service
    Service Sub Type    Electronic and Physical
    Service Type    Maintenance
     
    Manufacturer's Warranty Contact Information
     
    Sales & Customer Satisfaction Policy

    Merchandise sold by nxsource.com carries a limited 15-day customer satisfaction policy and a limited 30-day DOA (dead-on-arrival) policy, from the original invoice date, and is subject to the following terms and conditions:

    1. ALL merchandise requires an RMA number (Return Merchandise Authorization) issued by nxsource.com for return. RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense. Please allow 5 to 10 business days for testing and refunds to be processed.
    2. Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc. No returns, refunds or exchanges for any special order products, Notebooks, PDAs, Televisions, Retail Box Software, OEM Software, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling", insurance coverage fees, and "Rapid Replacement" fees are non-refundable.
    3. UNOPENED merchandise (not including special orders or merchandise labeled "No Returns" or similar language) can be returned within 15-days under our customer satisfaction policy for a full refund, based on the current market price of the product, if the current market price is lower.
    4. OPENED merchandise WITHOUT original packaging or materials is not eligible for return. OPENED merchandise WITH original packaging and materials may be eligible for return within our 15-day customer satisfaction policy and will be subject to a 15% restocking fee. Any returns MUST include all original parts and packing materials, or the RMA will be rejected.
    5. LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to be considered defective. Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.

    All product warranty coverage after 30-days will be handled directly by the product manufacturer. nxsource.com reserves the right to refuse any returns or refunds for merchandise.

    Prices, specification and terms of offers are subject to change without notice. While we make every effort to verify the accuracy of the product information posted, nxsource.com is not responsible typographical and/or photographic errors. nxsource.com reserves the right to change our terms and conditions at any time without notice.